-If by chance you receive a damaged or defective product(s), please get in touch by writing to us on [email protected]. You are required to inform us within 7 days from the date of receiving the package with the order numbers and the item(s) you wish to return/exchange. If not, the items will be considered to be sold and no request for return/exchange shall be entertained.

-Once we receive your request, our team shall review your request within 4-5 days. If the request is found to be genuine, we shall respond to you accordingly.

-The product(s) sent back to us should be unused/unwashed with all its original packaging, tags, and invoices.

-For any return/exchange, the product(s) should be couriered back to us at the following address: Neptune Building, Nargis Dutt Road, Next to Tip and Toe Smt, Pali Hill, Mumbai 400050, Maharashtra. 

-For returns, you shall be given credit which shall be valid for a period of 6 months from the date of issue. For exchange, we shall dispatch the product(s) returned within a period of 7 days from the date your request for exchange has been approved by our team.

-No request for return/exchange shall be entertained for change in size, color, design, product(s) given as gifts, etc.

-None of the customized/altered product(s) shall be eligible for return/exchange.

-For returns/exchanges, all shipping charges shall be borne by you.

-There shall be no refund/exchange for any products that are internationally shipped unless it is a damaged or defective product. None of the products(s) purchased on sale/discount shall be eligible for any return/exchange.

The terms and conditions as set out herein constitute an Agreement between ACEL (“we” “us” or “our”) which operates from ACEL (Neptune Building, Nargis Dutt Road, Next to Tip and Toe Smt, Pali Hill, Mumbai 400050, Maharashtra), through www.ACEL.in (“Website”) and our social media platforms on Instagram and Facebook and through any other mode viz. phone, What’s App, text message, etc. and a natural or legal person, who accesses and/or uses any of our platforms (online or offline) in any manner (“you”) or uses any current or future service or functionality or offer made available by us, as updated from time to time.